Research
Our full service research department provides our clients with in-depth information on how they are perceived by their clients, stakeholders, service providers and employees. Uniquely Lorien Connect is able to interpret and implement this data through our Learning and Insight offerings.
Our core research solutions include:
- Customer satisfaction research and loyalty measurement
- Employee engagement and satisfaction research
- Mystery customer research and audits
- Call centre performance monitoring
- Learning and development assessment research
- Recruitment effectiveness research
Our core competencies include:
- Senior research director supporting all client accounts
- Experienced dedicated project managers
- Bespoke questionnaire design with rapid turnaround times
- Multi modal Data collection - postal, telephone, web-based and email
- Data processing and statistical analysis
- Insight data mining
- Online and paper based reporting
- Executive summary and management presentations
- Action planning
Contact us to discuss how we can support your organisation’s research requirements: research@lorienconnect.com